Privacy Policy

1. Introduction

Transcribiscie app ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transcription service.

2. Information We Collect

2.1 Information You Provide

When you use our Service, we collect:

• Telegram Information: Your Telegram user ID, username, and chat ID
• Zoom Information: When you connect your Zoom account, we collect your Zoom user ID, email address, and access tokens
• Content Data: Audio and video files you upload for transcription

2.2 Automatically Collected Information

• Usage Data: Information about how you use the Service, including file sizes, processing times, and feature usage
• Technical Data: File metadata, timestamps, and processing information
• Analytics Data: Anonymized usage statistics to improve our Service

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our transcription services
• Process your audio and video files to generate transcripts and summaries
• Identify speakers and enhance transcription quality
• Deliver results to your Telegram account
• Process Zoom cloud recordings automatically when connected
• Improve our Service through analytics and monitoring
• Respond to your support requests and inquiries
• Detect and prevent technical issues or abuse

4. Data Processing and Third-Party Services

To provide our Service, we use the following third-party processors:

4.1 AI Processing Services

• Deepgram: For speech-to-text transcription and speaker diarization
• Anthropic Claude: For AI-powered summaries, speaker identification, and Q&A
• ChromaDB: For semantic search and vector storage (stored locally)

4.2 Platform Services

• Telegram: For bot communication and file delivery
• Zoom: For accessing your cloud recordings when connected

5. Data Storage and Retention

5.1 Temporary Storage

During processing:

• Uploaded files are temporarily stored on our servers
• Files are automatically deleted after processing is complete
• Temporary files are typically retained for no more than 24 hours

5.2 Persistent Storage

• Zoom Tokens: Stored securely in an encrypted database for automatic processing
• User Preferences: Settings like RAG indexing preferences are stored per user
• Indexed Transcripts: If you enable semantic search, transcript embeddings are stored in ChromaDB

5.3 Retention Period

We retain your data only as long as necessary to provide the Service or as required by law. You can request deletion of your data at any time.

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encrypted transmission of all data (HTTPS/TLS)
• Secure storage of authentication tokens
• Regular security audits and updates
• Access controls and logging
• Automatic cleanup of temporary files

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Disconnect: Disconnect your Zoom account at any time
• Opt-out: Disable features like semantic search indexing
• Data Portability: Receive your transcripts in a portable format

To exercise these rights, contact us through our support page.

8. Zoom Integration and Compliance

When you connect your Zoom account:

• We request only the minimum permissions necessary (recording:read)
• We process only completed cloud recordings
• We comply with Zoom's OAuth security requirements
• We honor Zoom's deauthorization notifications
• When you uninstall the Zoom app, we automatically delete your tokens

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

12. Analytics and Tracking

We use PostHog for anonymized analytics to understand how users interact with our Service. This helps us improve functionality and user experience. Analytics data is aggregated and does not identify individual users.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our support page.